Question 1

Where is AloMerhaba available?

Accepted Answer

AloMerhaba is the Türkiye-market brand. It is designed for businesses operating in Türkiye. Future markets will use separate local brands built on the same platform.

Question 2

Can we keep our existing WhatsApp and phone numbers?

Accepted Answer

Yes, when the numbers and providers are eligible. AloMerhaba can connect supported existing numbers or help provision new ones. We verify the connection method and test continuity before activation.

Question 3

Can AloMerhaba provide a new number?

Accepted Answer

AloMerhaba can help provision eligible Voice and SMS numbers for businesses in Türkiye. WhatsApp activation follows a separate sender-registration journey, and Telegram connects as a bot. Availability, identity requirements, and number capabilities depend on the provider and local rules.

Question 4

Which languages can the agent speak?

Accepted Answer

The launch language set is English, German, Turkish, and Arabic. Each workspace chooses its customer languages separately from the dashboard language, and every enabled language must pass its own voice, knowledge, booking, and escalation tests before publication.

Question 5

Does every language use a different voice?

Accepted Answer

The business selects an approved voice for every customer language. Voices can be previewed before publication, and AloMerhaba blocks activation when an enabled language has no valid voice or has not passed its required test scenarios.

Question 6

Can staff take over a conversation or call?

Accepted Answer

Yes. Staff can take ownership, assign a teammate, add notes, approve an action, resolve the request, or return an eligible conversation to AI. The customer context and prior actions remain visible throughout the handoff.

Question 7

How does AloMerhaba check real availability?

Accepted Answer

AloMerhaba reads the connected source of truth for the workspace. Depending on the business, that can include calendars, providers, rooms, stations, tables, pacing, nightly inventory, or another operational system. A connection is not presented as available until its production journey works.

Question 8

What happens when no suitable slot is available?

Accepted Answer

AloMerhaba can offer permitted alternatives, place the customer on a waitlist, create a temporary hold, or hand the request to the team. The exact recovery path follows the workspace’s services, policies, capacity, and escalation rules.

Question 9

Can AloMerhaba collect a deposit or payment?

Accepted Answer

When a supported payment connection is enabled, AloMerhaba can create a payment or deposit link, track the callback, and keep the booking state synchronized. Payment details are handled by the payment provider rather than being collected directly in the conversation.

Question 10

How are sensitive or low-confidence requests handled?

Accepted Answer

The workspace defines which intents require clarification, approval, or immediate human handoff. AloMerhaba records what it understood and why the request was escalated, while the assigned operator remains responsible for the next action.

Question 11

What is required to launch in Türkiye?

Accepted Answer

Launch readiness depends on language and voice testing, number eligibility, WhatsApp sender requirements, customer consent, recording and retention rules, business verification where required, and successful production webhook and booking tests.

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