01
Before booking
Answer questions about rooms, facilities, location, policies, and availability.
KONAKLAMA İÇİN ALOMERHABA
Every guest gets an answer, before and during their stay.
AloMerhaba handles reservation enquiries, answers approved guest questions, and routes important requests to your team.
Available in Turkish, Arabic, English, German, and additional supported languages.
For hotels, boutique properties, serviced apartments, holiday rentals, resorts, and hotel groups.
GUEST REQUESTLate arrival
Canlı
INBOUND CALLConfirmed guest · Arabic
01RezervasyonKing oda · 3 gece
02VarışAfter midnight
03RoutingFront desk notified
NEXT STEPArrival details recorded and instructions sent
GUEST RESPONSE
Guest calls do not stop when the front desk gets busy.
Hospitality teams manage arrivals, departures, in-house requests, payments, reservations, and unexpected issues.
At the same time, prospective guests call with questions that may determine whether they book. AloMerhaba gives each caller an immediate response without adding another queue at reception.
See the guest journeyGUEST REQUESTS HANDLED09
01
Reservation enquiries
02
Availability requests
03
Check-in and check-out information
04
Room and property questions
05
Airport transfer enquiries
06
Directions and parking
07
Breakfast and facility information
08
Existing reservation questions
09
Requests for a staff member
THE COMPLETE GUEST JOURNEY
One conversation from first question to in-stay support.
Approved property information, reservation context, and department ownership stay connected throughout the guest journey.
02
Before arrival
Provide check-in information, directions, parking details, and transfer options.
03
During the stay
Route requests to reception, housekeeping, reservations, or the right team.
04
After hours
Continue answering common questions when front-desk staff are unavailable.
05
Across languages
Help international guests communicate without waiting for one team member.
06
Across properties
Use location-specific information while keeping one consistent brand experience.
A TYPICAL CONVERSATION
A late arrival resolved before it reaches reception.
One call, one clear sequence, and a completed next step your team can see.
- 01THE GUEST CALLS
I am arriving late. Is check-in possible after midnight?
- 02ALOMERHABA CHECKS
Late check-in is available. May I have your booking name so I can confirm the arrival details?
- 03THE GUEST RESPONDS
The guest provides the booking name and expected arrival time.
- 04ALOMERHABA COMPLETES
Approved instructions are provided, the expected arrival is recorded, and the hotel team is notified.
PROPERTY OPERATIONS
Configured around the way your property works.
Give each caller the right information and route operational requests to the right department.
Room types
Property facilities
Check-in rules
Cancellation policies
Transfer services
Restaurant and breakfast times
Location-specific information
Escalation procedures
Department routing
CONNECTIONS
Connect your property operations
Property managementReservation platformsCRMCalendarsSMSWhatsAppEmailTelephone systems
Connections depend on the systems, access, and configuration available in your organisation.
Ask about your property systemYOUR NEXT CALL
Make every call feel like part of the guest experience.
Let AloMerhaba answer questions, capture reservation opportunities, and support your team around the clock.