01
Route to the correct location
Identify the branch, service, department, or region before completing the request.
ALOMERHABA FOR MULTI-LOCATION TEAMS
One consistent customer experience across every location.
AloMerhaba answers calls, applies branch-specific information, routes customers correctly, and gives central teams visibility across the operation.
One operating model can support local languages, phone numbers, hours, services, and escalation rules.
For clinic groups, hotel groups, restaurant brands, beauty chains, real-estate networks, franchises, and other multi-location service businesses.
CENTRAL CALLAntalya appointment
Canlı
INBOUND CALLExisting customer · Turkish
01KonumAntalya branch
02HizmetConsultation
03Local rulesUygunluk doğrulandı
NEXT STEPAppointment booked and central and local records updated
CONSISTENT EXPERIENCE
Every branch works differently. Your customer experience should not.
Different teams, numbers, opening hours, systems, and local processes create inconsistency. One branch answers immediately while another misses the call or gives outdated information.
AloMerhaba gives central teams one operating model while preserving the rules that make each location different.
See the branch routing journeyNETWORK CAPABILITIES09
01
Location-specific opening hours
02
Branch-specific services
03
Local availability
04
Department and team routing
05
Multiple business numbers
06
Multiple languages
07
Overflow and after-hours calls
08
Central reporting
09
Local escalation rules
CENTRAL CONTROL, LOCAL ACCURACY
Standardise the experience without losing branch context.
Customers receive an accurate local answer while regional and central teams keep operational visibility.
02
Use local information
Apply the correct hours, services, availability, policies, and contact details.
03
Standardise the experience
Use approved language, questions, and workflows across the organisation.
04
Handle overflow automatically
Support busy branches by answering calls local teams cannot reach.
05
Inform local teams
Send each branch only the summaries, bookings, and requests relevant to it.
06
Give central teams visibility
Track reasons, outcomes, transfers, bookings, and unresolved work across the network.
A TYPICAL CONVERSATION
A central call completed with local rules.
One call, one clear sequence, and a completed next step your team can see.
- 01THE CUSTOMER CALLS
I would like an appointment at your Antalya location.
- 02ALOMERHABA IDENTIFIES THE NEED
Certainly. Which service would you like to book?
- 03THE CUSTOMER RESPONDS
The customer provides the service and preferred timing.
- 04ALOMERHABA COMPLETES
The Antalya branch rules and availability are checked, the appointment is completed, and the local team receives it.
OPERATIONAL CONTROL
Define what stays central and what remains local.
Central teams can govern shared information and access while each branch keeps the exceptions it needs.
Start with one region, brand, or workflow. Test the journey, measure the result, and expand with the same operating model.
Approved information
Shared workflows
Branch-level exceptions
User permissions
Language availability
Transfer rules
Opening hours
Data access
Reporting structure
Escalation paths
CONNECTIONS
Connect central and local systems
Central calendarsLocal calendarsCRMBooking systemsManagement systemsBranch directoriesTelephone systemsWhatsAppSMSEmail
Connections depend on the systems, access, and configuration available in your organisation.
Discuss your rolloutYOUR NEXT CALL
Give every location the same reliable first response.
Support local teams while giving central operations greater control and visibility.