01
Appointment booking
Identify the need, check valid times, collect the required details, and confirm the visit.
SAĞLIK İÇİN ALOMERHABA
Every patient call answered. Every next step clear.
AloMerhaba answers patient calls, books appointments, handles approved questions, and transfers sensitive requests to your team.
Available in Turkish, Arabic, English, German, and additional supported languages.
For dental practices, private clinics, medical centres, aesthetic clinics, physiotherapy practices, and other appointment-based healthcare businesses.
PATIENT ACCESSDental cleaning request
Canlı
INBOUND CALLReturning patient · English
01HizmetDiş hijyeni
02AvailabilityTuesday · 16:00
03Boundaryİdari talep
NEXT STEPAppointment booked and clinic summary sent
FRONT DESK PRESSURE
Your team should not have to choose between patients and the phone.
Reception teams welcome patients, coordinate clinicians, manage appointments, answer messages, and complete administrative work. Every incoming call interrupts something else.
When the clinic is busy or closed, AloMerhaba gives every caller an immediate response. Sensitive, urgent, unclear, or clinically relevant questions remain with your team.
See the patient journeyPATIENT REQUESTS HANDLED07
01
Book, change, or cancel an appointment
02
Ask about opening hours and locations
03
Request approved service information
04
Receive approved preparation instructions
05
Confirm which documents to bring
06
Request a callback
07
Reach a staff member when needed
REAL PATIENT JOURNEYS
Useful administration with a clear clinical boundary.
Configure the patient access journey around your services, team, rooms, intake, and escalation policy.
02
New-patient enquiries
Collect the reason for calling, preferred location, language, availability, and contact details.
03
Approved questions
Give consistent answers about services, opening hours, locations, payment options, and policies.
04
Appointment changes
Offer a valid alternative without asking the patient to wait for reception.
05
Multilingual calls
Let local and international patients use their preferred supported language.
06
Human handover
Transfer urgent, sensitive, unclear, or clinically relevant requests under your rules.
A TYPICAL CONVERSATION
From request to confirmed appointment.
One call, one clear sequence, and a completed next step your team can see.
- 01THE PATIENT CALLS
I would like to book a dental cleaning next Tuesday afternoon.
- 02ALOMERHABA CHECKS
We have availability at 14:30 and 16:00. Which time would you prefer?
- 03THE PATIENT CONFIRMS
16:00 works for me.
- 04ALOMERHABA COMPLETES
The appointment is booked, confirmation is sent, and the clinic receives the call summary.
SAFE AND CONTROLLED
Your organisation defines what the agent can do.
AloMerhaba works within approved information, booking rules, access permissions, and escalation boundaries.
AloMerhaba can remain focused on reception, scheduling, approved information, and routing. It does not need to give medical advice to create value.
Questions it can answer
Services it can discuss
Appointment types it can book
When a human must take over
Which calls are urgent
Whether calls are recorded
How long data is retained
Who can access call information
CONNECTIONS
Connect your existing systems
Appointment calendarsClinic managementCRMSMSWhatsAppEmailTelephone systems
Connections depend on the systems, access, and configuration available in your organisation.
Ask about your clinic systemYOUR NEXT CALL
Give every patient a reliable first response.
See how AloMerhaba can answer calls, complete appointments, and reduce pressure on your reception team.